Duration: 10:00am - 4:00pm
Dynamics 365 Customer Insights is an advanced customer analytics SaaS offering, that enables every organisation to unify and understand its customer data to derive insights that amplify personalised experiences.
With powerful data unification tools at its core, Dynamics 365 Customer Insights supports the creation of a unified customer profile, allowing organisations to leverage transactional, operational and experience data from Microsoft 1st party applications including Dynamics 365 and any 3rd party application sources.
Dynamics 365 for Customer Insights also enables the management of dynamic and static customer segments along with deep integration into Dynamics 365 for Customer Engagement, PowerApps, 3rd party marketing automation systems and the generation of leading indicator and KPI data visualizations.
This virtual lab will allow you to get hands on experience with Customer Insights following a fictional Retail customer scenario: