Today marks the official start of the 2020 release wave 1, kicking off the deployment of new applications and hundreds of new capabilities and updates across Microsoft Dynamics 365 and the Power Platform. This release lands at an unprecedented time for business and society, prioritising the seamless business continuity for Dynamics 365 and Power Platform customers. This commitment includes allowances for uptake of the 2020 release wave 1, as well as the timely release of innovations and capabilities that can help your business adapt to challenges during and after the COVID-19 crisis.
Seamless B2C and B2B customer journeys across sales, marketing and service:
Microsoft’s customer data platform (CDP), including first and third-party data connections that further enrich customer profiles can be updated and activated in real-time. Organisations can unlock the value of their data by quickly and accurately predicting customer behavior using out-of-the-box AI templates for churn, customer lifetime value, and next best action recommendations, as well as enable deeper insights with Microsoft Azure Synapse Analytics.
B2B organisations can take advantage of new customer engagement capabilities in Dynamics 365 Sales, Marketing, Customer Service, and Field Service to provide customers with unified, consistent, and personalized experiences throughout the entire buyer journey. Sales teams can leverage advanced AI-powered predictive sales forecasting and a new sales acceleration hub for inside sellers. Marketers can enhance campaigns with more personalised and sophisticated email messages, integrated surveys using Microsoft Forms Pro and aggregated data and segments from Customer Insights. In addition, service centers benefit from centralised scheduling capabilities for dispatchers to schedule technicians and new omnichannel capabilities to reach customers on their preferred channels.
Delivering seamless omnichannel retail experiences:
Dynamics 365 Commerce delivers an end to end retail solution that helps organizations deliver personalised, omnichannel experiences through advanced e-commerce capabilities, intelligent product recommendations, and enhanced clienteling.
Exceed customer expectations with an intelligent supply chain:
Dynamics 365 Supply Chain Management updates will deliver predictive insights and intelligence from AI, IoT, and mixed reality to your organisation across planning, production, inventory, warehouse, transportation management, and asset management
Microsoft have added IoT capabilities that leverages Azure IoT Hub to connect signals from mission-critical assets with business transaction data. This enables manufacturers to improve uptime, throughput, and quality by proactively managing shop floor and equipment operations with a real-time view of their entire production and stock.
Supply Chain Management now integrates with Dynamics 365 Field Service to help reduce downtime of geographically dispersed mission critical assets by automating field service operations, as well as Microsoft Dynamics 365 Guides to train your workforce faster, more effectively, and in some cases, more safely using mixed reality learning experiences.
Power Automate adds robotic process automation (RPA):
Power Automate already helps many organisations automate millions of processes every day. With the addition of RPA, Power Automate will help these organisations to also automate their legacy apps and manual processes through UI-based automation. The key Power Automate RPA capabilities that are reaching general availability today include RPA for attended and unattended scenarios, a flexible business model to support any business scenario, and several AI Builder models.
Power Apps adds mixed reality experiences:
Power Apps is one of the first low-code no-code platforms that makes it possible for everyone to build mixed reality applications.
With hundreds of millions of augmented reality capable mobile devices in the hands of business users, every Power Apps maker will be able to leverage the power of mixed reality to extend their apps with the ease of drag-and-drop development. With these new capabilities, makers can start to digitise workflows in physical space in new and innovative ways.
Power BI adds new capabilities:
Microsoft Power BI is delivering new capabilities focusing on three key areas to help customers drive a data culture:
Building on Power BI’s core data exploration experiences, Microsoft added the decomposition tree AI visual, a new Q&A experience, and added a modern ribbon that users are familiar with from Microsoft Office.
Full application lifecycle management, with the ability for customers to move an app through a deployment pipeline. Power BI’s semantic models are now completely open to add full support for the industry standard XML for Analysis (XMLA) protocol.
Finally, to help customers weave business intelligence deeply into the fabric of the organisation, there is now support for Microsoft Information Protection and Microsoft Cloud App Security to protect data even when it leaves Power BI, added deep integration with Azure Synapse, and a completely revamped Microsoft Teams integration.
Join us for a day as Spanish Point Technologies host a Dynamics 365 bootcamp!