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Dynamics 365 & GDPR

How Dynamics 365 helps GDPR compliance

Microsoft Dynamics 365 helps enable data privacy for GDPR compliance. Dynamics 365 can assist you in discovering, managing and protecting your data in the cloud, and compiling the necessary reports and documentation to help meet General Data Protection Regulation (GDPR) compliance requirements.

Whether you’re a compliance officer, a decision-maker considering Dynamics 365 as a cloud solution, a current Dynamics administrator seeking help with a specific GDPR-compliant implementation, or an interested party looking for general information on how the GDPR relates to Dynamics 365 and cloud computing, the information here can provide you with a starting point to get what you need.


Spanish Point Solution

Microsoft designed Dynamics 365 with industry-leading security measures and privacy policies to safeguard your data in the cloud, including the categories of personal data identified by the GDPR. Dynamics 365 and Spanish Point can help you on your journey to reducing risks and achieving compliance with the GDPR.

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Your roadmap to GDPR compliance with Dynamics 365

Discover: Assess your organisation

The first step is to assess whether GDPR applies to your organisation, and, if so, what data under your control is subject to the GDPR. This analysis includes understanding what data you have and where it resides. Microsoft Dynamics 365 and related tools help you discover and classify personal data. Dynamics 365 helps you search and identify personal data with:

  • Quick Find & Advanced Find
  • Relevance Search
  • Filters
  • The Dynamics 365 Web API

Manage: Take advantage of tools

The GDPR provides data subjects – individuals to whom data relates – with more control over how their personal data is captured and used. Managing access and controlling how data is used and accessed are fundamental to GDPR compliance. Dynamics 365 provides capabilities to authenticate users and govern access to personal data. Organizations can:

  • Display custom privacy notices and request and obtain consent for processing activities.
  • Rectify inaccurate or incomplete personal data using a variety of methods.
  • Decide if the delete request meets the GDPR requirements for deleting personal data.
  • Meet data subject portability requests by using Dynamics 365 data export capabilities.

Protect: Discover built-in protection

Dynamics 365 and related tools can help you comply with GDPR data protection requirements by providing ways to secure/encrypt personal data at rest and in transit, detect and respond to data breaches, and facilitate regular testing of security measures. Dynamics 365 provides:

  • Transport Layer Security (TLS), SQL Server cell-level encryption, and Transparent Data Encryption (TDE) to protect personal data in transit and at rest.
  • Support for Azure Active Directory (AAD) to manage user identities.
  • The ability to grant and restrict user access to personal data via security roles and fields and hierarchy level security models.
  • Dynamics 365 auditing to help detect data breaches with Dynamics 365 auditing.

Click here to learn more about Microsoft Dynamics built-in security features


The GDPR sets new standards in transparency, accountability, and record-keeping. Organizations processing personal data will need to keep detailed records to be compliant. Dynamics 365 provides tools to help meet data reporting requirements. With Microsoft Dynamics 365, you can:

  • Track and record changes to personal data using the audit functionality.
  • Track and record processing activities relevant to a Data Protection Impact Assessment (DPIA) using audit capabilities.

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